Refund Policy

Merchant of record

Subscriptions

Paid plans are billed monthly until you cancel. Starter is $49/month. Growth and Scale are higher monthly tiers. Paid subscriptions renew automatically unless cancelled. We do not offer lifetime pricing.

30-day money-back guarantee

If you are not satisfied with TrackSignal, request a full refund within 30 days of your first paid charge. No questions asked. After that window, unused time in a billing period is not refunded except where required by law, including any applicable statutory withdrawal rights described in Paddle’s refund policy.

How to cancel or request a refund

Use the email on your account to request a cancellation or refund. Include your account email and, if you have it, the Paddle receipt or order number. You can also contact Paddle buyer support. Cancel at least 48 hours before renewal if you want to avoid the next charge.

We will coordinate with Paddle. Contact us before disputing a charge with your bank.

Tax

VAT, GST, and other sales taxes are calculated at checkout by Paddle for your location. Tax invoices come from Paddle. Business tax-ID refunds, where allowed, must be requested from Paddle within 60 days of the charge.

Buyer terms

Contact

These pages are published by TrackSignal Inc.. Use the email on your account, or set NEXT_PUBLIC_SUPPORT_EMAIL for a public contact address.